Please email me at email@example.com with any questions or concerns.
Jewelry: Many jewelry pieces are made to order, which means your purchase will be crafted after you have placed your order. I am a one woman production studio, and try my best to get orders out within 1-2 weeks of order date. Feel free to email me at firstname.lastname@example.org to request rushed shipping.
Vintage: Vintage items generally ship within 1 week of order date.
Jewelry: If you are unhappy with your purchase, I am happy to offer a return or exchange if it is within one week of you receiving your order. I cannot offer returns or exchanges on custom orders.
Vintage: All vintage item sales are final. Please read the descriptions and understand the majority of these items are vintage, and come as they are- with natural age wear that adds character and charm.
Due to the handmade nature of my production process and the natural materials I use in my designs, no two pieces will ever be exactly alike. This is especially true with gemstones- and really what makes each piece unique! Please allow for some variances in shape, coloring and size due to the nature of the materials.
Brass, Copper, and Silver are metals that can tarnish quickly when exposed to skin, sweat and salt. Some like the patina they develop and some like to keep it shiny. Using a polishing cloth or pad is a great way to brighten the metal and protect stones. You can also wash gently with warm water and a mild soap and dry with a soft cloth. Over time your skin and oils will polish the metal and keep the patina it creates. Keep your jewelry out of humid places, preferably storing it in a bag between wearing. Avoid wearing while showering, swimming or in other extremely humid environments.
Please Note: Earthen Vessel is not responsible for damaged, stolen or lost packages. If you would like to purchase insurance for your order, please let me know so I can send you an invoice. In the case of a return/exchange, the buyer is responsible for return shipping fees.